Shipping

All orders are subjected to a processing time before shipment. If you have any questions regarding our processing/shipping, please feel free to contact us before placing your order. Once an order is placed, it cannot be canceled.

Please ensure all your information, including your name, shipping address, phone number, email, and the desired texture/lengths are correct before submitting your order as all sales are non-refundable. We are not responsible for incorrect addresses. Orders cannot be modified once placed, and payment is complete.

All orders placed over weekends/federal holidays will begin processing the following business day.

Once your order has shipped, you will receive a shipping confirmation notification via text/email depending on your preferred communication method selected at checkout.

No refunds permitted for refused/abandoned shipments.

We cannot combine shipping or refund shipping for multiple order, as each order has separate tracking.

We cannot modify addresses or honor special mail delivery requests. If you need to do so, please visit the carrier site

We ship with USPS, UPS and DHL. Please note that once the carrier has accepted your package they are solely responsible for its delivery time. If there are any questions about delivery please contact your selected carrier. 

We are not responsible for any shipping courier delays as they are third party services from Skin Aide RX

USA / Canada & International

FREE Ground Shipping:1-5 Business Days After Processing. PLEASE NOTE WE MUST RECEIVE YOUR CONFIRMATION EMAIL RESPONSE BEFORE SHIPPING.

Priority: 1-3 Business Days After Processing. PLEASE NOTE WE MUST RECEIVE YOUR CONFIRMATION EMAIL RESPONSE BEFORE SHIPPING.

Customs and Duty Taxes

All international orders are shipped via UPS or DHL depending on your location. Items shipped outside of the United States may be subject to import duties, taxes, and charges which are not included in the total cost of your order, nor will they be covered or reimbursed by Skin Aide Rx

Skin Aide Rx is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from UPS/DHL to the local carrier in your country or air and group transportation strikes or delays once the package has exited the United States.

Please check with your country's customs office to determine what these additional costs will be before placing your order.

Exchanges

***DUE TO COVID-19 WE CANNOT ACCEPT ANY EXCHANGES***  Please be sure to verify that your order is correct BEFORE purchasing. We apologize for any inconvenience. Thank You.